REPAIRS + ON-SITE SERVICE


REPAIRS + ON-SITE SERVICE

Call NOW to schedule your service!  860-941-9331  

We're CompTIA A+ Certified


At Mystical Computers you will know upfront exactly how much your repair will cost.  Drop it off and we'll contact you within 48 hours with a comprehensive diagnosis and a quote for the repair.  Typical turn-around time for repairs is 24-48 hrs. [unless special order parts are required] 

REPAIR RATES:

Comprehensive Diagnosis - $40
(Diagnosis is required for all repair tickets)



Full Maintenance Service -  $50
Virus / Malware scan and scrub
Update all software
Startup decongestion
Toolbar and unwanted program removal
Software configuration and tune-up

OS+ Service - $60
Re-install Operating System, basic software,  updates, drivers, run-times, anti-virus, office software
Includes data migration up to 50GB.
[documents, music, pictures, video, downloads, desktop, internet explorer favorites]




DATA RECOVERY
We can recover your data! 

Recover data from a computer that won't turn on, or a drive thats been removed from a computer or a computer that's password protected, a computer that won't start up windows, etc.
Starting at just $75



Office visit charge $30
This pertains only to services performed in the office while you wait.
[up to 20 minutes of service time] 
This could pertain to: 
on the spot diagnosis
memory upgrade and test
dust removal and quick hardware tests 

ON-SITE SERVICE
Residential On-site service is provided within 15 miles of our office upon request. On-site service must be scheduled by appointment during normal business hours only.
On-site service rates $60/HR. [any services performed at your location] There is a 2 hour minimum charge.
Billing is based upon actual time rounded up to the nearest quarter hour.

30 day Service Warranty 

All repair services are warrantied for 30 days.  [Parts and labor] 
We do not cover accidental damage, or software damage caused by user error, or website attacks/malicious software under our 30 day warranty.  Only parts sold by Mystical Computers are covered under the warranty, no other parts are covered.

Although many computer parts are kept in stock at our facility, sometimes special order parts are needed.
In some cases we request a deposit to cover a portion the cost of parts. Parts may take up to 14 days to arrive, but typically it's 3-4 days. We use NEW parts w/warranty [whenever possible] from U.S. suppliers, If used parts [less expensive] are requested by the customer -we do accommodate.
All labor charges are due upon pickup of the repaired machine, and within 30 days of being notified that the repair is completed.

PAYMENT POLICY:  Payment is expected upon completion of service or repair, or at the time of pickup, 30 days maximum. 


Commercial Jobs

We bid on commercial contract jobs.  Please contact us to negotiate terms directly.  On-site rates are negotiable depending upon the scope of work, time frame and location.  We will be happy to provide an estimate for any type of job.




All prices are subject to change without notice.